Delivery & Returns

At John and Ginger we aim to despatch all parcels the same or next working day with Royal Mail or Fastway. For security reasons all parcels must be signed for on receipt. If you will not be at home during normal office hours you can provide us with an alternative delivery address where someone will be available to sign for your parcel.

All orders are despatched by First Class Standard delivery or Recorded if over £75 and Next Day Delivery if over £160

UK

£1.50 flat rate plus £0.70 per item. Please allow 3-5 working days after despatch to receive your order.

VIP Delivery

If you require your order by 1pm the next working day then please select the VIP delivery service on the checkout page.

This service has an extra charge of £10 and your order must be placed before midday.

Orders placed on Friday after midday will be despatched on Monday.

All International orders are despatched by Airmail and require a signature when delivered.

EU

£4 flat rate plus £1.10 per item. Please allow up to 5-8 working days to receive your order from despatch.

Important!
Please be aware that products such as batteries, perfumes, aftershaves and aerosols can no longer be shipped outside of the UK due to Mail restrictions. To avoid delay to the processing of your overseas order, please do not add any of such products to your basket as we will be unable to fulfil your order.

Outside EU

£7 flat rate plus £1.10 per item. Please allow up to 5-10 working days to receive your order from despatch

Important!
Please be aware that products such as batteries, perfumes, aftershaves and aerosols can no longer be shipped outside of the UK due to Mail restrictions. To avoid delay to the processing of your overseas order, please do not add any of such products to your basket as we will be unable to fulfil your order.

How do I return my goods?
John and Ginger hopes that you will be delighted with your order. However, if for any reason you are not completely satisfied, we are happy to offer a refund, exchange or replacement, on all goods returned to us within fourteen days of your receipt of goods. Provided they are in their original, unopened and unused condition.

Please follow the 4 steps outlined below to return your goods to john and ginger:

Step 1
Please send an email to customercare@johnandginger.co.uk You will need to provide full details of your customer order number, which is provided in the documentation that arrives with your order, together with details of the items you wish to return.

Step 2
Please include information on whether you would like a refund, replacement or exchange. Please remember that in order for the return to be processed, you must ensure that your name, address and order ref. number is included with your return package. All goods must be wrapped securely in the same outer packaging in which you received them.

Step 3
Please return your package by recorded delivery, retaining your recorded delivery receipt as proof of postage to:

Returns
John and Ginger
Unit 2
Highdown House
Shoreham Airport
Shoreham-by-sea
West Sussex
BN43 5PB
United Kingdom

Step 4
All returned goods will be examined upon receipt. As for reasons of hygiene we appreciate if the replacements or exchanges are not opened or used goods. We will process your return as quickly as possible and will notify you by email once your refund, replacement or exchange has been processed. During busy periods, please allow a maximum of 30 working days for your refund, replacement or exchange to be processed.

Your payment for the goods will be refunded by john and ginger as soon as possible by the original payment method, no later than 30 working days after we have received the goods.

Please note
Our prices are very low and give you the opportunity of saving some money when you buy from us your beauty products. To keep our prices down, we cannot refund the delivery costs, when you send an item back. Which doesn't happen very often. Thank you for your understanding.

In accordance with the EU Distance Selling Directive, you are entitled to cancel your order at anytime within 7 days of receiving your goods. The cancellation period ends on the expiry of the period of 7 working days beginning with the day after the day on which you received the goods. If you wish to cancel an order under these terms, please email us a notice of cancellation to customercare@johnandginger.co.uk and return the goods to us; we appreciate if they are in their original, unopened and unused condition. Your statutory rights are not affected. More information about the EU Distance Selling Directive can be found at hmso.gov.uk